Effective date: 4 October 2026
Snagster (“Snagster”, “we”, “us”) is operated by BuildHQ Pty Ltd (ABN 28 606 828 871) (“the Provider”). These Terms of Service (“Terms”) govern access to and use of the Snagster building-defect tracking application (the “Service”) by any organization, employee, admin, or contractor user (“you”). By creating an account or otherwise using the Service, you agree to these Terms on behalf of yourself and, if you are signing up on behalf of an organization, on behalf of that organization.
Snagster lets construction and site-inspection teams log defects with photos, location, priority, and due dates; assign them to contractors; track them through a closeout-approval workflow; and export reports. The Service is multi-tenant: each signed-up organization (“Org”) has its own isolated data, enforced at the database-rule level, and cannot see another Org’s data.
You must provide accurate information when creating an account and are responsible for keeping your login credentials confidential and for all activity under your account. Accounts are created either by starting a new Org (you become that Org’s admin) or by joining an existing Org or contractor company through an invite link issued by an admin.
The Service has four account roles:
You must be at least 18 years old to create an account. An Org admin is responsible for the conduct of employees and contractors they invite, and for the permissions they grant them within the Service.
“Your Content” means the defect records, photos, comments, project data, and any other material an Org or its users submit to the Service. As between you and us, your Org retains ownership of Your Content. You grant us a worldwide, non-exclusive license to host, store, process, reproduce, and display Your Content solely to provide, maintain, and support the Service.
You are responsible for Your Content and for having the rights necessary to submit it (including the rights of anyone who may be incidentally identifiable in a site photo). Do not submit content you don’t have the right to share, or content that is unlawful, defamatory, or infringes a third party’s rights.
You agree not to:
The Service is currently provided free of charge to all Orgs during a testing period. No payment details are collected by the Service. We may introduce fees after the testing period ends. If we do, we will give every Org admin at least 30 days’ notice by email before any fee applies to their account, and no Org will be charged unless it chooses to continue using the Service after that notice period.
The Service is provided on an “as is” and “as available” basis, without warranty of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law. We do not guarantee the Service will be uninterrupted, error-free, or available at all times, and we may modify, suspend, or discontinue features of the Service at any time. Nothing in this section excludes or limits any consumer guarantee that cannot lawfully be excluded, including under the Australian Consumer Law.
You may stop using the Service at any time. An Org admin may request export of that Org’s data, or deletion of the Org’s account, by contacting us at the address below. We may suspend or terminate an account that breaches these Terms, or that is inactive for an extended period, after reasonable notice where practicable. On termination, we may retain Your Content for a reasonable period to allow export or as required by law, after which it may be deleted.
The Service, including its software, design, branding, and the Snagster name and logo, is owned by the Provider or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers any ownership in the Service to you.
To the maximum extent permitted by law, the Provider will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or relating to your use of the Service. To the maximum extent permitted by law, the Provider’s total aggregate liability arising out of or relating to these Terms or the Service is limited to the amount you paid us for the Service in the 12 months preceding the claim (or, while the Service is provided free of charge, AUD $0). Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability under the Australian Consumer Law for a failure to meet a consumer guarantee.
You agree to indemnify and hold the Provider harmless from any claim, loss, or expense (including reasonable legal costs) arising from Your Content, your breach of these Terms, or your misuse of the Service.
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify Org admins (such as an in-app notice or email) before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that place.
Questions about these Terms can be sent to hello@snagster.com.au.